Everything you need to know about "Lovara" subscription boxes.
"If you are new to subscription boxes, I want to answer all the questions you may have. I once got bitten badly by a scam subscription product, whereby I thought I was getting a free trial and then I started getting charged monthly for stupid amounts. That was bad enough, but I then found it nearly impossible to cancel the order. I ended up contacting my bank who stopped all further payments.
So to alleviate any fears you may have, I have laid out as clearly as possible, exactly what a "Lovara " Subscription box is and how its far removed from the scam product I got involved with".
Lovara by Taylor-Shipley's curated Sheet Masks are so simple to use and make a wonderful addition to your pampering time. Just apply your mask and relax with a good book, a glass of wine, some candles, or meditation. However you choose to pamper yourself, a Sheet Mask makes beautiful skin a simple addition to your self-care routine. By ordering your subscription, you’ll never have to worry about not having a Sheet Mask at your fingertips.
My subscription boxes are targeted specifically at woman who are in their 50's 60's 70's and beyond, who want to preserve or repair the skin they are in. After all, none of us really want to get old and wrinkly, but age is inevitable and comes upon us whether we like it or not, but we can hold back those wrinkles by caring for our skin and we don’t have to pay expensive salon prices to get the results.
The boxes have different plans the "Glow Getter" is for 4 masks per month. . The "Rising Star" subscription plan for 8 mask per month. Or there is an "A lister" subscription for the really serious face sheet ladies as you receive 8 Sheet Mask, 2 eye masks, and 2 hand masks. This box is for those who know applying a mask most nights is absolutely fundamental to their skin care routine and their fight against "Holding Back The Years".
For all plans, the first box you receive is a selection of masks which you can sample from our range, these will all be targeted to anti-aging, hydrating, lifting, and firming, so whichever you choose you will experience a piece of heaven. In subsequent months you can customise your box to receive masks which you particularly like, or you can have a surprise box each month. As long as changes to your choices are made before our cut-off date, which is usually at least 2 weeks before your next package ships, then thats not a problem. So if this is something you think you would like to do, I suggest that as soon as you receive your current months box you then contact us at info@lovara.co.uk and let us know which masks you would like in the following months box.
Ordering
When placing a subscription order, you are placing an order for the next month’s box and you are signing up for a recurring monthly billing subscription.
Subscriptions open on the 1st and end on the 21st of each month all orders will that month’s box as their first box, which ships between the 28 and 30th of the month. Example, if you subscribe between the 1st and the 21st November you will receive the November box as your first box which ships between November 28 and 30th. , An email is sent with tracking information when shipped orders are processed through our payment system, therefore please pay attention to the time difference when placing an order and for your monthly renewal charges. Orders placed on the 21st of the month must be completed prior to the end of the business day should the order process on the 22nd. you will receive the following months box, so you will have a long wait, but we will keep you updated and send our a welcome gift.
Subscriptions renew monthly on the 1st . We are very busy during the month working hard creating the boxes for you so we can get them in the Mail on time. if you have questions that are not answered in our FA Q please contact us at info@lovara.co.uk
Customers are responsible for keeping the information on their account updated and ensuring the information is accurate prior to any payment processing or package shipping We will use the information on a customer's account at the time of shipping, and should a package be shipped to the incorrect address, it is the customers responsibility to locate their package . If you need assistance with your account, we can assist, just contact us at info@lovara.co.uk
We will send all correspondence and shipping information to the email you provide on signing up, so, please make sure to check your spam and junk Mail folders. All communication is done by email so please make sure you are able to receive our emails. Should you use a private work or business email address our communications may be blocked or routed as spam. If so, you will not receive our emails and we have no way to contact you.
Lastly, please make sure you read our entire FA Q prior to placing an order, we have tried to provide you with as much clear detailed information as possible. If you have any questions, please do let us know . Thank you for all your support.
Managing your subscription
It's easy to manage your subscription at any time. When completing your first order you are purchasing your first box setting up your monthly subscription and creating your subscription account . Your account contains all your order information with options such as editing your address cancelling your subscription skip a month or shipment or switch your subscription options between the boxes being offered. if you have trouble editing your account please contact us directly
Shipping address changes
If you move and need to change the shipping address, a couple of steps need to be completed to ensure your packages ship to the correct address .Because , if you move after an order has been placed, the packages will ship to the old address and customers will be responsible for obtaining their packages or having it shipped to their new address .
Examples
A. New - order placed on July 5th an address changed on July 10th. The address used to place the order on July the 5th would be used for shipping we would need to be notified of the change to ensure your package is shipped to the correct address.
B. Renewal payment is processed on December 1st and address changed on December 2nd the address on the account when the payment is processed would be used for shipping, again we would need to be notified of the change so the order can be manually updated
Steps to change your address
1. Update the store side of your account
2. update the subscription side of your account
3. Notify us by email at info@lovara.co.uk with the new address so the order can be updated. Please note address changes only affect the future shipments for order payments that have not been completed any changes made after the order processes need to be emailed to info@lovara.co.uk so orders can be manually updated
Skipping a month
If you would like to skip a month for whatever reason, instead of cancelling your entire subscription we offer you the chance to skip a shipment. This keeps you as an active subscriber but allows you to skip a box and then renew . When is skipping a shipment we would not take a payment on the chosen month you skipped , you will continue being billed on the next month. If you do skip a shipment, please mark your calendar to remind yourself of the next upcoming renewal on the 1st, you would need to have activated your account by the 28th of the previous month to ensure your subscription renews on the 1st. Please be advised that we offer this only three times. Once you skip the third time in a row your subscription will be cancelled, and you will have to re-subscribe.
One time box or gift subscription
If you want to give to someone else (or even gift yourself)f with a onetime box you could use the one time box or gift purchase option. When purchasing a gift one time box, or subscription. make sure to include the recipient’s name and shipping address for the order if you would like us to ship it to them. We will also put in a special message in the box if you would like us to.
Shipping information
Subscriptions are shipped in batches between the 27th and 30th of each month. If there is a delay you will be notified by email to the email address on file. Please be patient during shipping time. The entire process is time consuming so please refer to my FAQ for answers to your questions . If you cannot find an answer to a question, please don't hesitate to contact me. Please ensure your mailbox is secure at the time of delivery because we do not replace, or refund packages delivered. If a package is returned, it will need to be re-sent at the buyer’s expense, so please make sure to check your shipping address before placing an order
Tracking information
Once your package ships a tracking email is automatically emailed to the email address listed on your account. Make sure you get these emails notifications by adding the following email to your safe senders list info@lovara.co.uk
Payments
Subscriptions recur monthly so you will be charged for your first box when you first order your subscription box and again on the 1st of each month until you decide to cancel When a subscription is set to renew, our payment system automatically rebuilds and charges the customer to extend the subscription for another term . If the charge was not successful, the subscription is put into pending status to indicate there was an issue. We send failed renewal notifications to customers after each failed renewal attempt so the customer can take action to resolve the issue. If the transaction has not gone through successfully after five days or by the cut-off date the subscription will be marked as expired and no additional attempts to charge the customer will be made. We continue to retry the charge up to five times over 5 days ( your renewal day which is the 1st plus five additional days) . If a renewal payment is successfully posted by the 21st the box will be shipped as scheduled. If the last payment attempt is unsuccessful, on the 21st it will put your account into an expired cancelled or deactivated status, but you can always reactivate it when you are able . Once it has been reactivated the status should then update the reflective active status.
What if I need to cancel?
We are sad to see you go and hope you will join us again here at Lovara . To cancel simply log into your account. Subscriptions must be cancelled by the customer. If you are experiencing problems trying to cancel your subscription, please let us know. We can assist you with the process. Please note subscriptions automatically renew at 12:01 AM on the 15th of each month with the renewal payment automatically generating a new shipment . If you do not wish to continue your subscriptions, you must edit your account prior to the renewal being processed. If a subscription is cancelled after the renewal payment has processed, you will continue to receive any un-shipped boxes you've already paid for, but you will no longer be re billed for any further boxes . Basically, cancelling your subscription will not cancel your current order that is pending shipment it only cancels the reoccurring billing process. If you have problems cancelling your subscriptions, please contact us. We can assist you with the process, but we do not cancel subscriptions for you due to security reasons . Additionally, we do not edit credit cards and could only assist you with the process. It is extremely important to make sure and cancel your subscription before the renewal date if you do not want to continue with your subscription. Otherwise you will be billed again on the 15th and you will receive the next month’s box. We are unable to refund paid subscriptions and we fulfill what has been paid for, but will not charge you beyond that
What box will I receive if I reactivate my expired subscription
When an expired or cancelled subscription is reactivated the payment system will push the payment to the next monthly billing date which is the 15th of each month. You will be scheduled to get a variety box unless you have the time to customise your box on the system.
If you receive products which you can not use for whatever reason, as long as the products are returned in their original box and original state we will be happy to process a refund for you. If the products are damaged in anyway I am sorry but we can't make a refund, as the products will not be reusable. There are no returns, exchanges, or refunds given on subscription gift subscriptions or one time purchase boxes. All orders are final and refunds are not given for incorrect choices, change of mind purchases or for exchanges. Each box is a magical surprise which is the idea of a subscription box.
Damaged or Missing items
We do our best to ensure everyone gets each item in their box. We also understand the Postal Service can be rough on boxes. If an item arrives damaged please contact us immediately no later than 72 hours after delivery status has been updated. Please keep all damaged items packaging and shipping label so we can obtain photos to further process handling. Information requested must be received no later than five business days from initial date of request. If not received by deadline are replacement or refund will not be issued for damaged items .